HAUS OF GRIT, LLC
TERMS OF SERVICE
Effective Date: May 7, 2026
Last Updated: May 7, 2026
Welcome to Haus of Grit, LLC. By purchasing, using, or continuing to use our hosting, website maintenance, support, or related digital services, you agree to the following Terms of Service.
If you do not agree to these terms, do not use our services.
1. SERVICE OVERVIEW
Haus of Grit, LLC provides website hosting, WordPress maintenance, website support, digital operations support, and related services for business clients.
Services may include, but are not limited to:
Website hosting
WordPress maintenance
Plugin and theme updates
Basic website support
Backups within the available backup window
Website troubleshooting
DNS, email, and domain-related support
Digital operations support
The exact services included depend on the package, plan, proposal, invoice, or agreement selected by the client.
2. ACCOUNT RESPONSIBILITY
The client is responsible for:
Keeping billing information current
Keeping contact information current
Paying invoices on time
Maintaining their own business records
Using strong passwords and secure login practices
Not sharing login credentials without authorization
Any activity that occurs under their website, hosting account, email account, or connected services
Haus of Grit, LLC is not responsible for issues caused by outdated client information, unauthorized access, weak passwords, shared passwords, third-party users, or client negligence.
3. ACCEPTABLE USE
Clients may not use Haus of Grit, LLC hosting, website, or support services to:
Store, publish, or distribute unlawful content
Store or distribute abusive, harmful, threatening, or defamatory content
Engage in hacking, phishing, spam, malware distribution, or other malicious activity
Violate intellectual property rights
Violate privacy laws or third-party rights
Interfere with server performance, security, or other hosted accounts
Use server resources in a way that creates excessive strain, risk, or instability
Violations may result in immediate suspension or termination of services without refund.
4. SUPPORT
Hosting plans include up to 1 hour of basic support per month, unless otherwise stated in the client’s package, proposal, invoice, or agreement.
Basic support may include minor website edits, plugin checks, simple troubleshooting, or general website-related assistance.
Support does not include major redesigns, emergency recovery, custom development, third-party platform issues, advanced integrations, copywriting, marketing strategy, email campaign management, product entry, or ongoing business operations unless specifically included in the client’s service plan.
Additional support is billed at $175 per hour with prior approval.
Emergency, priority, same-day, weekend, or after-hours support may be billed at $225 per hour and must be approved before work begins.
5. PAYMENTS, LATE PAYMENTS, AND CANCELLATIONS
Monthly hosting and support payments are due on the 1st of each month, unless otherwise stated in writing.
Yearly prepaid plans may receive a 10% discount and are non-refundable unless Haus of Grit, LLC materially breaches the agreement.
Clients may cancel services with 30 days’ written notice.
Cancellation does not remove responsibility for unpaid invoices, work already completed, domain renewals, hosting charges, third-party fees, approved billable support, or other outstanding balances.
6. NON-PAYMENT, SUSPENSION, AND DATA REMOVAL
Hosting invoices must be paid by the due date listed on the invoice. Haus of Grit, LLC does not provide unpaid hosting, unpaid storage, or indefinite access to server resources.
If payment is not received, Haus of Grit, LLC may suspend hosting services after 15 days past due.
Suspension may result in the website, admin access, updates, backups, email-related services, and support becoming unavailable until the account is brought current.
In addition to bringing the account current, a $195 reinstatement fee is required before services are reactivated.
If the account remains unpaid for 60 days, Haus of Grit, LLC may terminate hosting services and remove website files, databases, staging copies, media files, email-related files, and other hosted materials from the active server.
Haus of Grit, LLC may retain one final backup or archive copy for up to 30 additional days as a courtesy only. Recovery is not guaranteed.
After 90 days past due, all remaining backups or archive copies may be permanently deleted.
Clients are responsible for maintaining their own independent backups of website files, databases, media, email accounts, customer records, and business data.
7. THE NO-BS NON-PAYMENT POLICY
Your website lives on server space that costs real money to maintain.
If hosting is not paid for, it will not remain active.
Haus of Grit, LLC is not a free storage service, backup company, or emergency rescue squad for unpaid accounts.
If an account becomes past due, the website may be suspended. If the account stays unpaid, the files may eventually be removed from the server.
Haus of Grit, LLC is not responsible for keeping, protecting, restoring, maintaining, or reviving unpaid websites, files, backups, emails, or business data beyond the timelines listed in this agreement.
Reinstatement after suspension requires payment of all overdue balances plus a $195 reinstatement fee.
Additional charges may also apply for:
Additional charges may also apply for:
Late fees, if applicable
Restoration fees, if applicable
Emergency or priority support fees, if applicable
A new hosting setup fee, if the account has already been removed from the server
8. BACKUPS AND DATA RESPONSIBILITY
Haus of Grit, LLC may provide backups as part of certain hosting or maintenance services. However, backups are not guaranteed unless specifically stated in the client’s agreement.
Backup availability depends on the hosting plan, backup window, server status, third-party tools, and whether the account is active and current.
Clients are responsible for maintaining their own independent copies of important website files, databases, media, customer records, email records, and business documents.
Haus of Grit, LLC is not liable for data loss outside of the available backup window, data loss caused by third-party tools, client error, malware, unpaid hosting, expired services, suspended services, terminated services, or client negligence.
9. DOMAINS, EMAIL, AND THIRD-PARTY SERVICES
Domain names, email platforms, payment processors, plugins, themes, software licenses, marketing tools, and third-party platforms may be managed separately from hosting.
Clients are responsible for paying any required third-party fees unless otherwise stated in writing.
Haus of Grit, LLC is not responsible for service interruptions, price increases, policy changes, outages, account restrictions, data loss, or technical issues caused by third-party providers.
If Haus of Grit, LLC assists with third-party accounts, the client remains the account owner unless otherwise agreed in writing.
10. DOMAIN EXPIRATION AND CLIENT-OWNED DOMAINS
If a domain name is registered, owned, billed, or managed outside of Haus of Grit, LLC, the client is solely responsible for keeping that domain name active, renewed, and properly configured.
Haus of Grit, LLC is not responsible for website downtime, email disruption, DNS failure, lost traffic, lost sales, lost leads, or loss of domain ownership caused by an expired, suspended, transferred, misconfigured, or unpaid domain name that is not directly registered and managed by Haus of Grit, LLC.
Domain expiration does not automatically cancel hosting services. Hosting services, server space, backups, maintenance, and support may continue to be billed until the client cancels hosting in writing or the account is suspended or terminated under these Terms.
If a client-owned domain expires or stops resolving, Haus of Grit, LLC may continue maintaining the hosting account as long as the hosting account remains active and paid. If hosting invoices become past due, the account will be handled under the Non-Payment, Suspension, and Data Removal policy.
If the client wants Haus of Grit, LLC to assist with domain recovery, DNS repair, domain transfer, registrar communication, or related troubleshooting, that work may be billed separately at the current support or emergency support rate.
11. SECURITY
Haus of Grit, LLC takes reasonable steps to maintain secure hosting and website environments. However, no website, server, plugin, platform, or online system can be guaranteed 100% secure.
Haus of Grit, LLC is not responsible for security issues caused by:
Weak passwords
Shared credentials
Client negligence
Outdated third-party software
Abandoned plugins or themes
Unauthorized users
Malware introduced by third parties
Compromised client devices
Improper use of admin access
Security cleanup, malware removal, emergency restoration, or recovery work may be billed separately unless included in the client’s plan.
11. LIMITATION OF LIABILITY
Haus of Grit, LLC is not liable for:
Loss of profits
Business interruption
Lost revenue
Lost data outside of the backup window
Website downtime
Search engine ranking changes
Email delivery issues
Third-party platform failures
Security breaches caused by third-party tools or client negligence
Missed sales, missed leads, or missed opportunities
Issues caused by unpaid, suspended, expired, or terminated services
Haus of Grit, LLC’s total liability is limited to the amount the client paid to Haus of Grit, LLC in the last 30 days.
12. REFUNDS
Monthly hosting, support, and maintenance payments are non-refundable once the billing period has started.
Yearly prepaid plans are non-refundable unless Haus of Grit, LLC materially breaches the agreement.
Completed work, setup fees, domain fees, third-party software fees, emergency support, consulting, and custom work are non-refundable.
13. TERMINATION
Haus of Grit, LLC may terminate services if the client:
Fails to pay invoices
Violates these terms
Misuses server resources
Creates security risks
Engages in abusive or unlawful behavior
Refuses to cooperate on required technical or billing matters
Creates excessive support demands outside the agreed scope
Termination does not remove the client’s responsibility to pay outstanding balances.
14. CHANGES TO THESE TERMS
Haus of Grit, LLC may update these Terms of Service at any time.
Clients will be notified of material changes by email, website notice, invoice notice, or another reasonable method.
Continued use of services after updates means the client accepts the revised terms.
15. GOVERNING LAW
These terms are governed by the laws of the State of Missouri.
Any disputes related to these terms, services, payments, hosting, support, or client accounts will be handled in the appropriate courts located in Missouri.
16. CONTACT
Questions about these terms may be sent to:
Haus of Grit, LLC
Email: hello@hausofgrit.com
Website: HausOfGrit.com
